Last Updated: 30/05/2026

1. Introduction

Welcome to Bark&Go! ("we", "our", "us").

These Terms and Conditions govern your use of our website and the pet care services we provide. By booking or using our services, you agree to these Terms.

If you do not agree, you should not use our services.

2. Services

Bark&Go! provides pet care services, which may include (but are not limited to):

• Dog walking

• Pet sitting

• Drop-in visits

• Related pet care support services

Service availability may vary depending on location, scheduling, and demand.

We reserve the right to refuse service at our discretion where necessary for safety or operational reasons.

3. Bookings

All bookings must be made through our website, contact forms, or direct communication.

A booking is only confirmed once you receive confirmation from us.

We may require additional information about your pet(s) before confirming a booking.

It is your responsibility to ensure all information provided is accurate and up to date.

4. Payments

Payment terms will be clearly communicated at the time of booking.

Unless otherwise stated:

• Payment may be required in advance or upon completion of services

• We accept payment via approved payment methods listed on our website

• Prices are subject to change at any time, but confirmed bookings will not be affected

Failure to make payment may result in cancellation of services.

5. Cancellations and Refunds

We understand that plans change.

• Cancellations made [insert timeframe, e.g. 24–48 hours] before the scheduled service may be eligible for a full or partial refund

• Late cancellations may be subject to a cancellation fee

• No-shows may be charged in full

Refund eligibility will be assessed on a case-by-case basis.

6. Pet Health and Welfare

You must inform us of any relevant information regarding your pet, including:

• Medical conditions

• Allergies

• Behavioural issues

• Medication requirements

• Aggression or reactivity concerns

We reserve the right to refuse or discontinue services if we believe a pet poses a risk to itself, other animals, or our staff.

In the event of an emergency, we will attempt to contact you immediately. If necessary, we may seek veterinary care for your pet, and you will be responsible for any associated costs.

7. Customer Responsibilities

You agree to:

• Provide accurate and complete information

• Ensure your pet is safe, vaccinated (where applicable), and fit for services

• Provide access to your property if required

• Supply necessary equipment (e.g. leads, food, medications)

• Inform us of any changes affecting your booking

8. Liability

We will take all reasonable care in providing our services.

However, to the extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses

• We are not responsible for pre-existing health conditions or unforeseen pet behaviour

• We are not liable for issues arising from incorrect or incomplete information provided by you

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

9. Insurance

We maintain appropriate insurance coverage for the services we provide.

Details can be provided upon request.

10. Website Use

You agree not to misuse our website, including attempting to:

• Gain unauthorised access

• Introduce viruses or harmful code

• Disrupt website functionality

• Copy or misuse content without permission

11. Intellectual Property

All content on our website, including text, images, branding, and logos, belongs to Bark&Go! unless otherwise stated.

You may not reproduce or use our content without written permission.

12. Changes to Services or Terms

We may update or change our services, pricing, or these Terms at any time.

Any changes will be posted on our website. Continued use of our services after changes means you accept the updated Terms.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

14. Force Majeure

We are not liable for any failure or delay in providing services due to events beyond our reasonable control, including but not limited to extreme weather, illness, accidents, or government restrictions.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Bark&Go!

Email: barkandgopetcare@outlook.com

Phone: +447943144763