Privacy Policy

Last Updated: 30/05/2026

1. Introduction

Welcome to Bark&Go! ("we", "our", "us").

Bark&Go! is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, create an account, book our services, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Data Controller

Bark&Go! is the data controller responsible for your personal information.

Contact Details

Business Name: Bark&Go!

Email: barkandgopetcare@outlook.com

Telephone: +447943144763

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process personal information through:

• Contact forms submitted through our website

• Booking and appointment forms

• Account registration and profile updates

• Email, telephone, and other direct communications

• Customer surveys, reviews, and feedback

• Cookies and analytics technologies

• Automated technologies that collect technical information when you visit our website

Information You Provide Directly

• Full name

• Email address

• Telephone number

• Postal address

• Account registration details

• Booking and appointment information

• Customer enquiries and correspondence

• Feedback, reviews, and survey responses

Pet Information

To provide our pet care services safely and effectively, we may collect information relating to your pets, including:

• Pet name

• Breed

• Age

• Medical or health-related requirements provided by you

• Dietary requirements

• Behavioural information

• Veterinary details

• Emergency contact information

This information is collected solely for the purpose of delivering our services.

Technical Information

When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage information

• Referral source

• Date and time of visits

Marketing Information

• Marketing preferences

• Newsletter subscriptions

• Communication preferences

4. How We Use Your Information

We use your personal information to:

• Provide and manage our pet care services

• Process bookings and appointments

• Create and manage customer accounts

• Respond to enquiries and customer support requests

• Communicate important service updates

• Improve our website, services, and customer experience

• Maintain business records

• Comply with legal and regulatory obligations

• Prevent fraud and misuse of our services

• Send marketing communications where permitted

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Purpose

Lawful Basis

Managing bookings and appointments

Performance of a Contract

Creating customer accounts

Performance of a Contract

Responding to enquiries

Legitimate Interests

Customer service communications

Legitimate Interests

Processing payments

Performance of a Contract

Maintaining records for tax and accounting purposes

Legal Obligation

Website security and fraud prevention

Legitimate Interests

Sending marketing emails

Consent

Improving our services and website

Legitimate Interests

Where processing is based on consent, you may withdraw that consent at any time.

6. Payment Information

Payments made through our website may be processed by trusted third-party payment providers.

We do not store or have access to your full payment card details. Payment information is processed securely in accordance with the payment provider's privacy and security standards.

7. Marketing Communications

Where you have given your consent, we may send you information about our services, promotions, offers, or updates.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us directly

Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Ensure website functionality

• Remember user preferences

• Improve website performance

• Analyse visitor behaviour

• Support marketing and advertising activities

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookie preferences through your browser settings or our cookie consent tool.

For further information, please refer to our Cookie Policy.

9. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Website hosting providers (including Wix)

• Payment processors

• Email and communication service providers

• Booking and scheduling platforms

• Professional advisers such as accountants, solicitors, or insurers

• Regulatory authorities, law enforcement agencies, or government bodies where legally required

All third parties are required to process your personal information securely and only for authorised purposes.

10. International Data Transfers

Some of our service providers, including Wix and associated service providers, may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including the use of approved contractual protections where required under UK GDPR.

11. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods include:

• Customer enquiries: up to 12 months

• Booking and service records: up to 6 years

• Financial and accounting records: up to 6 years

• Marketing subscription records: until consent is withdrawn

• Website analytics information: as determined by our analytics providers

Where information is no longer required, it will be securely deleted or anonymised.

13. Your Rights

Under UK GDPR, you have the right to:

Right of Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal information in certain circumstances.

Right to Restrict Processing

Request that we limit how we use your information.

Right to Object

Object to processing based on legitimate interests or direct marketing.

Right to Data Portability

Request a copy of your information in a commonly used electronic format.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

Right to Lodge a Complaint

You have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information is being handled unlawfully.

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

15. Children's Privacy

Our services are intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations.

Any updates will be published on this page with a revised "Last Updated" date.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us:

Bark&Go!

Email: barkandgopetcare@outlook.com

Telephone: +447943144763